Multi-Location Customer Service Team Leader

Job Description

Job Description

SUMMARY :

The Multi-Location Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. Store location will change based on staffing requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serves as Leader on Duty as dictated by schedule :

Ensures safe work practices are followed at all times

Ensures the facility is neat, clean, and organized to prevent injury or accident.

Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.

SUPERVISORY RESPONSIBILITIES :

Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. Reliable transportation to and from each assigned location (which may vary) is required.

EDUCATION AND / OR EXPERIENCE :

Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.

Or equivalent combination of education and experience.

COMPUTER SKILLS :

Must be proficient in Microsoft Word, Excel, and Outlook.

LANGUAGE SKILLS :

MATHEMATICAL SKILLS :

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.

WORK ENVIRONMENT :

While performing the duties of this job the employee is usually working in a comfortable and store environment. Store location will change based on staffing requirements.

At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

SCHEDULING REQUIREMENTS :

This position requires flexible scheduling including days, weekends, and holidays. This position will cover multiple locations and does require on call hours.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and / or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.

Physical Demands- Customer Service Team Leader

Frequency

Never

Almost Never

Occasionally

Frequently

Always

Sitting

Standing

Walking

Bending over

Crawling

Reaching Overhead

Crouching

Kneeling

Balancing

Lifting and Carrying

10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 75 lbs.

76 to 100 lbs.

over 100 lbs.

Push / Pull Max Force

0 to 20 lbs.

21 to 39 lbs.

40 to 59 lbs.

60 to 100 lbs.