Product Management Director, Common Services AI

Overview

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Job Category

— Product

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation is a core value. Salesforce seeks Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You are the future of Salesforce.

Salesforce is doubling down on AI. Our AI-first strategy is central to our mission to revolutionize how enterprises solve large-scale problems. The Common Services AI team develops and scales high-impact AI capabilities across key products, contributing to major initiatives and launches.

Role Overview

Salesforce is seeking a visionary and experienced Product Management Director for Common Services AI to drive cutting-edge AI initiatives. This role involves driving, developing, and deploying next-generation analytics, predictive AI solutions, and generative AI capabilities that drive innovation and business value across our product portfolio and for our customers.

The ideal candidate is a strategic thinker with a strong technical background in AI / ML, a proven track record of leading complex, cross-functional projects, and a passion for building and mentoring high-performing teams. You will shape the future of AI within Salesforce, ensuring offerings are intelligent, scalable, and provide a competitive advantage. You will turn vision into an executable product roadmap and drive AI innovation.

Key Responsibilities

Product Strategy & Vision :

Drive creation of short- and long-term vision for Common Services AI capabilities, align with company objectives and roadmaps, and translate vision into an executable strategy.

Identify emerging AI trends and champion adoption where impact is significant.

Foster a culture of innovation, collaboration, and excellence within AI teams.

Drive continuous improvement in AI capabilities by establishing robust quality methodologies and best practices.

Product Oversight & Execution :

Predictive AI

Drive evolution and integration of internal AI / ML accelerator platforms with model development and deployment frameworks to accelerate complex model implementation.

Oversee development of BYOC / BYOM infrastructure to host complex AI models on scalable cloud platforms.

Create reusable predictive model templates for various industry verticals, including integration with intelligent agent frameworks.

Generative AI and Agents

Support business units in launching intelligent agent solutions for specific industry needs and customer use cases.

Develop a common component library for embedding AI capabilities into diverse user experiences and products.

Lead AI-powered data entry and form-filling capabilities from inputs like transcripts and unstructured data.

Develop next-generation AI agents that research internal and external data to uncover business relationships and insights.

Cross-Functional Collaboration & Stakeholder Engagement :

Partner with Apps & Industries product teams, engineering, design, data science, sales, and other units to deliver integrated AI solutions.

Communicate AI strategy, status, and outcomes to executive leadership and stakeholders.

Engage with internal and early adopter customers to gather insights and identify opportunities for scaling AI solutions.

Represent Salesforce as an AI thought leader in customer interactions and industry events.

Collaborate with a multi-disciplinary team of AI / ML engineers, data scientists, and product managers.

Operational Excellence :

Establish and maintain best practices for AI development, deployment, and operations (MLOps).

Ensure scalability, reliability, and security of AI services and platforms.

Manage budgets and engineering capacity for all Common Services AI projects.

Qualifications

Experience :

8+ years in AI / ML / Data Science.

Proven experience leading and scaling AI / ML teams.

Record of delivering complex, large-scale AI projects from conception to production, with successful product launches and innovation.

Experience managing multiple product streams concurrently.

Strong understanding of the AI / ML lifecycle including model building, deployment, data curation, validation, and monitoring.

Proven experience bringing AI capabilities to production.

Technical Skills :

Deep knowledge of modern AI / ML techniques, including generative and predictive AI, NLP, and advanced analytics.

Familiarity with cloud platforms (AWS, GCP, Azure) and MLOps tools.

Understanding of data architecture, data pipelines, and big data technologies.

Experience with agile development methodologies.

Collaboration & Communication :

Coaching, team-building, and leadership skills.

Strategic thinking and problem-solving abilities.

Excellent communication and presentation skills with execs, partners, and customers.

Ability to influence and collaborate across organizational boundaries.

Education :

Graduate or Master’s in Computer Science, AI, ML, Statistics, or related field.

Preferred Qualifications

Experience in enterprise SaaS.

Familiarity with enterprise CRM, data cloud, and BI platforms.

Experience with AI in CRM, CX, sales, service, or industry-specific solutions.

Strong knowledge of Generative AI industry best practices.

Publications or contributions to the AI / ML community.

What We Offer

Opportunity to lead and shape AI strategy at a market-leading company.

Dynamic, innovative, and collaborative work environment.

Competitive salary, bonus, and equity package.

Comprehensive benefits.

Opportunities for professional growth and development.

Salesforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future for yourself, AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination. Know your rights : workplace discrimination is illegal. All employees and applicants will be assessed on merit, without regard to protected characteristics. Compensation varies by location and role; benefits include time off, health plans, 401(k), and more. Details at Salesforce benefits.

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