Program Coordinator

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul Risk Management is seeking an enthusiastic, detail-oriented individual with strong technical and effective communication skills for a full-time Program Coordinator position on our Operations Team. This is an exciting and challenging opportunity in which you will assist overseeing the continued success of the Equipment On-Hold (EOH) Program, where you can expand your skills and grow within the company. The EOH Program ensures equipment that must be secured / preserved for any reason, follows a series of protocols to help ensure chain of custody is maintained.

The ideal applicant should be self-motivated with the ability to work independently as well as collaborate with a team to research and resolve problems. This position is best suited for an ultimate Team player who inspires trust, contributes to team success, and leads by example to go the extra mile.

Responsibilities

Oversee the day-to-day activities and operation of the EOH Program

Educate, communicate, and coordinate EOH program information with U-Haul Field personnel across the U.S. and Canada.

Continuously gather feedback on new / existing tools and processes to assist the EOH Program Manager in making improvements and increasing efficiencies.

Perform quality control checks on EOH inventory, data integrity and processes to ensure that results are timely, sufficient, effective and economical.

Study procedures and data, accumulate information and coordinate with UHI, Tech Center, Repwest and others.

Work collaboratively with other Risk Management Teams and U-Haul Departments.

Assess incidents reported to Risk Management and disseminate them to the appropriate departments during normal business hours approximately one or two days per month.

Skills, Requirements & Qualifications :

Detailed oriented.

Strong organizational and problem-solving skills.

Strong verbal and written communication skills.

Ability to multi-task.

Ability to perform in a high production environment and measure production / results.

U-Haul experience with knowledge of field operations is preferred.

Strong understanding of property damage / injury claims procedures is preferred.

Forward-thinking, energetic and desire for growing responsibility.

Naturally successful in quickly developing relationships, rapport and trust with individuals and teams.

Strong aptitude for technology.

Ability to act and respond under pressure and do so with quality results and professionalism.

Handle sensitive / confidential information and / or data with a high degree of discretion.

Positive, upbeat, self-motivated and “can-do” attitude.

Enthusiasm to help without being asked.

Strong desire to learn more about Risk Management and U-Haul’s products and services.

Proficient with MS Office

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.