Recovery Specialist

Overview

If you are looking for more than a job, join Heights Finance to start your career!

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

When you join Heights Finance, you become part of the family, our parent company with multiple brands, and store operations across US and Canada. You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Why you would love to work at our company:

“I started at Ad Astra in May 2013. This was my first call center job and first time working in collections. I worked 3 years as a Recovery Specialist then further grew as a Lead Recovery Specialist for 4 and half years. I am now in my 3rd year as a Recovery Supervisor with Curo’s Centralized Collections at Heights Finance. I have enjoyed growing into my position as I’ve watched Curo grow into the company that it is now, and I look forward to continuing my journey with Curo.”

~Ethan S., Recovery Supervisor - Heights Finance

I began working at Ad Astra in May of 2011 as a Recovery Specialist. I transferred to the legal department shortly after and loved working in my new role. I transferred to Heights Finance in January of 2023 and was promoted to Litigation Supervisor in June of 2023. We have a great legal team that is hard working and motivated to work together to achieve goals. I enjoy being in my new role, assisting our team to achieve goals, and grow within the company.

~Nicole N., Litigation Supervisor - Heights Finance

Responsibilities

What you will be doing:

• Compares and evaluates possible loan resolution solutions and decides which to recommend to customers to best meet their needs and circumstances.
• Demonstrate the ability and willingness to follow all company policies and procedures for collecting accounts in an appropriate and professional manner.
• Arrange for debt repayment or establish repayment schedules, based on customers financial situations.
• Negotiate settlements when necessary and appropriate within company guidelines.
• Protect the privacy of any and all personal customer information.
• Handle customer questions and complaints.
• Create trust relationship with customers, when possible, to avoid future issues.
• Update account status and adding notations when handling a customer account.
• Ability to manage customer concerns, settle disputes and resolve customer discrepancies by utilizing excellent telephone etiquette, integrity and honestly
• Responsible for prompt and accurate response to customer's servicing questions and concerns.
• Properly document each customer interaction in the servicing system.
• Perform follow-up and research tasks to ensure problem resolution.
• Adhere to specific scheduling guidelines to ensure proper phone coverage.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Perform follow-up and research tasks to ensure resolution.

Hours of Operation: Monday – Friday 11:00am – 8:00pm with alternating Saturday

Position: Hybrid (two days on site).

Qualifications

What you should have:

• You have at least 6 months of call center experience, preferably in a collection’s environment
• You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet).
• Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
• Excellent oral and written communication skills. Bi-lingual a plus but not required.
• Ability to multitask
• Ability to work well with others and take direction as necessary.
• A willingness and desire to learn from the best in the industry and apply your learning's to support your customers throughout the customer life cycle.
• Strong customer service and problem-solving skills.
• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email and specialized business applications software (MS windows platform, Word, Excel, and Outlook).

Job Type: Full Time

Hourly: $18.00 - $20.00