Assistant Manager

Job Description

Job Description

SUMMARY

Assist the General Manager in managing all functions of a Papa John’s restaurant to ensure high quality products and

customer service are delivered to ensure restaurant profitability. This is accomplished by being a team-oriented leader,

making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the

management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure

compliance with all federal, state, and local laws and ethical business practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide quality

products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the

customer’s order. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback,

share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train

and promote quality standards to team members by utilizing all available tools including Operations Manual and Team

Member Handbook, and ULEARN.

Actively recruit customer-focused team members, maintain adequate staffing levels

according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance

with uniform and appearance standards, and communicate action, up to and including termination. Ensure entire team is

quality and customer-focused and build an atmosphere of teamwork, energy, and fun.

Manage sales goals against budget

and prior year by providing prompt and friendly customer service; building check averages through team member product

training and sales execution. Seek additional sales through traditional and non-traditional methods by executing

creative local restaurant marketing and creating a positive presence in the community.

Manage profit goals by

managing against budget and prior year; ensure food, labor, and other controllable costs stay within budget, and correct

deviations from budget by accurately utilizing the PROFIT System and other tools. Execute administrative and cash

management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system and

other tools to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully

equipped and all equipment operates properly, ensure restaurant meets safety and security standards at all times.

POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

COMPETENCIES are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect

how a person accomplishes the duties and responsibilities of his / her job.

Attention to Detail : Follows

established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on

routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully

monitors technical equipment or processes.

Customer Focused : Commits to meeting the needs and expectations of

the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of

customer service; searches continually for ways to increase customer satisfaction (i.e., customer

feedback).

Developing Others : Directs and motivates others; provides timely and specific feedback; changes

coaching style to fit individual needs; assesses strengths and development needs of team members and provides

opportunities for growth.

• Flexibility : Adapts and changes course of action when appropriate; effectively
• transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events;

maintains objectives amidst shifting priorities.

Initiative : Takes action proactively; addresses issues or

opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose,

enthusiasm, and a can-do attitude.

Managing Execution : Manages multiple projects and effectively prioritizes

tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and

schedules people and tasks; utilizes resources effectively to meet goals.

• Teamwork : Works cooperatively with
• others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions;

contributes to the team’s efforts.

FUNCTIONAL SKILLS

• Cash management skills
• Basic accounting including invoice reconciliation, debit and

credit review

EDUCATION and / or EXPERIENCE

• High School diploma or GED
• Successful and stable employment history with

supervisory experience.

PHYSICAL DEMANDS. While performing the duties of this job, the team member is required to use hands

repetitively, stand for prolonged periods, walk, grasp firmly / strongly and simply / lightly with hands, and use fine finger

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