Kin is on a mission to change home insurance from what it is to what it should be. Whether were leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.
Use efficient technology that lets homeowners buy directly from us to keep costs down: This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:
Simply put, our people are what make us great we need forward-thinking, inspired game-changers like you to join us in our mission.
So, whats the role?
As a Real Time Analyst with Kin, you will drive omnichannel operations by monitoring, tracking, and communicating intraday performance for inbound and outbound phones, chat, email, and other channels. You will be responsible for ensuring that our customers are being helped in as timely and efficient a manner as possible and helping to execute the plans to make that happen.
A day in the life could include:
Ive got the skills but do I have the necessary ones?
Bonus Points:
Oh, and dont worry, weve got you covered!
About Kin
Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, .
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference we honor it, nurture it, and celebrate it. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#LI-Remote
Real Time Analyst • St. Peterburg, FL
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