Quality Warranty Coordinator

Quality Warranty Coordinator

The Quality Warranty Coordinator plays a key role in supporting quality assurance processes by managing and coordinating supplier issue resolution and facilitating customer complaint handling. Acting as a central liaison across departments, this role ensures timely communication, alignment of processes, and effective resolution of component-related issues. The coordinator helps drive operational excellence by maintaining high standards of quality, supporting warranty workflows, and contributing to continuous improvement initiatives.

A Day In The Life

Customer Complaint & Warranty Support

Administer the customer complaint process, including coordination of component replacements or returns under vendor warranty, internal warranty, or non-warranty conditions.

Collaborate with internal teams and external partners to ensure timely part availability and delivery.

Track and communicate warranty status, timelines, and potential schedule impacts to stakeholders.

Maintain and update warranty trackers and related documentation.

Supplier Quality Support

Review and validate supplier-related quality issues, identifying non-conforming products.

Issue, track, and follow up on Supplier Corrective Action Requests (SCARs) to ensure timely resolution.

Partner with suppliers and internal teams to drive issues to closure and prevent recurrence.

Maintain organized records of supplier corrective actions and outcomes.

Documentation & Process Coordination

Ensure accurate and compliant documentation of all quality-related activities, including complaints, SCARs, and warranty cases.

Support internal audits and reviews by maintaining accessible and well-structured records.

Identify process gaps and contribute to continuous improvement efforts by recommending and implementing enhancements.

Assist in aligning cross-functional workflows to support quality and warranty objectives.

What will help you thrive in this role?

2+ years of experience in quality assurance, supplier relations, or process coordination.

Strong communication and organizational skills.

Ability to work cross-functionally and manage multiple priorities.

Familiarity with quality systems and documentation practices.

Education in a quality-related field.

Hubbell Incorporated creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.