Client Engagement Coordinator
ROCSWashington, DC, US- Full-time
Job Description
Job Description
About the Role
We are seeking a Client Engagement Coordinator to manage and optimize our CRM system (HubSpot) and support marketing operations. This role plays a key part in ensuring accurate data, effective client communications, and seamless campaign execution.
This is an excellent opportunity for a marketing professional with strong CRM and reporting skills who enjoys working in a collaborative, professional services environment.
Key Responsibilities
Administer and maintain HubSpot, ensuring data accuracy and segmentation.
Coordinate and execute email marketing campaigns.
Import new client and contact data from events, webinars, and other sources.
Generate reports in Excel and HubSpot to analyze KPIs and campaign performance.
Support segmentation strategies for personalized communications.
Collaborate with internal teams to resolve data concerns and streamline processes.
Create and manage automated workflows within HubSpot.
Conduct regular audits to ensure data hygiene and compliance with GDPR and CAN-SPAM.
Support integration with other platforms and identify opportunities for optimization.
Assist with client communications (alerts, blogs, newsletters) and event list management.
Manage holiday gifting and e-card distribution.
Qualifications
Bachelor’s degree in Marketing, Business, Communications, or related field.
3–5 years of marketing experience in a professional services environment (legal, accounting, or similar).
1–3 years of hands-on experience with HubSpot (or similar CRM / email platform).
Strong Excel skills, including reporting and KPI tracking.
Familiarity with email marketing tools (e.g., Mailchimp) and basic HTML for email templates.
Excellent attention to detail, organization, and project management skills.
Strong communication skills (written and oral) and professional judgment.
Ability to work independently and within a collaborative team environment.
Full-time, on-site
9am-5pm
$70,000-$80,000 + Excellent Benefits
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