Technician I Contract

Job Title : Technician I (Contract)

Location : Sylmar, CA (100% Onsite)

Rate : $20 - $22.50 / hr

Duration : 1 Year (conversion to FTE with client)

Contract Type : W2 (must be authorized to work in the U.S.; no sponsorships or C2C / 1099)

What You'll Work On

• Customer Support : Operate in a call center environment, responding to inquiries about our client's remote care products from healthcare professionals, field personnel, patients, and internal teams.
• Technical Troubleshooting : Address technical issues, product complaints, and adverse events by following approved protocols. This includes navigating connectivity and setup questions for our client proprietary remote care devices.
• Clear Documentation : Maintain accurate and thorough records of each call, capturing product experience details in Field Contact Reports (FCRs) and ensuring all information is documented properly.
• Compliance & Quality : Adhere to U.S. FDA regulations, corporate policies, operating procedures, and work instructions, maintaining patient data privacy and product quality standards.
• Collaboration & Communication : Work closely with team members to ensure adequate availability for customer support. Provide professional, positive, and cooperative communication at all times.
• Continuous Improvement : Participate in required trainings and certifications. Consistently meet performance expectations and provide suggestions for process enhancements.

Qualifications

Required :

Preferred :

Additional Skills :

J-18808-Ljbffr