Information Technology Analyst

Overview

City of Forney is looking for a dedicated individual to provide support for the information technology systems within the City departments; performs installation, maintenance, and troubleshooting of IT systems.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Responsibilities

• Provides technical support and instruction on hardware and software applications for end-users.
• Assists users with technology related issues; provides telephone and in-person support to users; answers technical and non-technical questions.
• Installs new hardware and software; troubleshoots and repairs computers, peripherals, and software systems; updates, creates, repairs equipment, and closes trouble tickets for each task assigned or reported.
• Monitors and reports network and server problems to the Assistant Director.
• Produces knowledge base articles on process and procedures.
• Develops and maintains forms and checklists.
• Performs other duties as assigned.

Supervision Exerted

No direct supervision exercised.

Qualifications

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