Assistant Restaurant Manager

Restaurants / Outlets

Position Purpose : Ensuring that all guests needs are consistently met or exceeded by maintaining all aspects of all outlets including Society 1854, Burdock and Bitters and In room Dining to include : cleanliness, food and beverage quality and meeting hotel service standards, providing a reputation of prestigious service resulting in high satisfaction ratings and increasing new and returning guests.

Essential Functions :

• Interview, select, train, supervise, counsel and discipline outlets staff for the efficient operation of the outlet.
• Processes daily payroll edits / reports in a timely manner.
• Schedule associates to ensure acceptable coverage and maintains payroll within guidelines.
• Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
• Organization of special events and / or promotions in outlets to generate revenue.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies.
• Oversee counseling of associates ensuring fairness and a timely delivery to include verbal communications, preparation of written documentation for administration with associate(s) along and issuance of performance appraisals.
• Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Implementing and maintaining hotel housekeeping, sanitation and cleanliness standards in all food and beverage.
• Maintain house bank.
• Maintain relationship with other departments in hotel and with vendors.
• Track tip distribution.
• Administering sales promotion programs and employee sales incentive programs.
• Knowing the competition and keeping current with industry trends.
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities in the restaurant.
• Ensuring the highest quality of food and beverage, and service related to the operation.
• Staffing of food and beverage outlets meeting departmental responsibilities.
• Maintaining an appropriate level of community public affairs involvement.
• Oversee all training within department.
• Attend meetings including, but not limited to, pre-convention, management, departmental and any other meetings deemed necessary to your position.
• Oversees development of staff for succession planning.
• Create year-over-year improvement in associate satisfaction scores throughout the department.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Ensure regular departmental meetings are being held.
• Controls and analyzes, on an on-going basis, departmental cost to ensure performance against budget.
• Managers must respond to the Marcus Safety Standards on any associate or guest incident / accident by completing the appropriate investigation form or first report of injury.
• Perform all other related duties and special projects as requested and / or assigned.

Position Requirements :