Product Manager

Product Manager

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Responsible for executing the strategy of the product umbrella as outlined by the Capability Lead and Practice Executives for the business. Responsible for Product Management Lifecycle activities in partnership with the Capability Lead, Business Analyst, Design Lead and Tech Lead, such as managing and prioritizing backlog, refining stories, leading demos, and communicating with end users and leadership. The product manager will also be responsible for performing regular maintenance of products (run), maintaining product inventory and key metrics. Support new product introduction by preparing user guides and materials, coordinating with change management and organizing feedback for review.

1. Support discovery and innovation by creating client personas and leading requirement and design sessions;

2. Manage and prioritize backlog, schedule and lead ceremonies for product management

3. Assist the Capability Lead in new product planning activities by assisting in forecasting, composing and maintaining BRDs, and establishing future metrics;

4. Display a balanced, cross- functional perspective, liaising with the business to improve efficiency, effectiveness and productivity;

5. Lead new product introduction by coordinating with Change Management, Training and Trust Practice (business) on pilots and rollouts, preparing user guides and demos, and conducting post launch surveys;

6. Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post product launch audits;

7. Establish regular communications with stakeholders and business leadership to provide updates;

8. Participate in management of capital and expense for capability ;

9. As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level;

10. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities;

11. Assist in development and management of Roadmaps, OKRs, Value at Stake, and RAG reports;

12. Provide excellent customer service to leadership and end users

Must have 3-5 years of Product Manager experience or similar leading role in development of digital products; Experience with Salesforce and Azure ADO preferred; Experience in implementing and leading Agile methodology; Strong oral and written communication skills are required, as well as ability to influence; Solid understanding or knowledge of wealth management business, with emphasis on Trust / Fiduciary services; Good in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines; Organizational skills are required to support the Business Unit's goals, resources needed, and to assess and develop the skills of staff; Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability / performance of a major business segment.

A College or University degree and / or relevant proven work experience is required.

Salary Range : $88,900 - 151,100 USD

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.