Life Customer Service Specialist I

Life Customer Service Specialist I at Constellation Insurance, Inc.

Role on-site in Cincinnati, hybrid in Cincinnati, or remote. Working hours : Monday–Friday, 8am–5pm Eastern.

Your role and impact

Life Customer Service Specialist will serve as the primary point of contact, providing responsive support to clients and financial advisors across all life product lines.

Responsibilities

• Handle inbound and outbound calls : answer inquiries, resolve issues, and assist customers.
• Provide excellent customer service : address customer needs professionally to ensure a positive experience.
• Resolve customer issues : troubleshoot problems, provide solutions, and escalate complex matters as needed.
• Process transactions and requests : assist with account updates, payments, orders, or service changes.
• Document interactions : accurately log customer interactions, issues, and resolutions in the system.
• Follow call scripts and guidelines : maintain consistency and compliance with company policies and procedures.
• Meet performance metrics : achieve goals related to call handling time, customer satisfaction, and resolution rates.
• Stay informed : keep up with company products, services, and policies to provide accurate information.
• Handle sensitive information securely : maintain confidentiality and follow data security protocols.
• Collaborate in a team environment : work with colleagues and supervisors to improve service quality.

What's In It For You

What Sets You Up For Success

Seniority level

Employment type

Job function

Industries

We're passionate about fostering an inclusive environment where everyone can thrive. Even if you don't meet every requirement, we encourage you to apply—your unique skills and experiences might make you the perfect fit for this role or another opportunity within our company.

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