IT. Application and Helpdesk Support

Overview

We are seeking a motivated and detail-oriented IT Helpdesk & Application Specialist to join our team. This individual will play a dual role : providing first-level IT support to employees and managing Yardi-related reporting and analytics. The ideal candidate will be a problem solver with strong technical skills, a customer service mindset, and experience working with Yardi, SQL, Power BI, and Microsoft Forms .

Responsibilities

• Serve as the first point of contact for IT-related issues, including hardware, software, network, and access problems.
• Troubleshoot and resolve technical issues in a timely manner, escalating when needed.
• Manage IT support tickets, track progress, and ensure timely resolution.
• Assist with user onboarding and offboarding, including account setup and permissions.
• Maintain accurate documentation of IT processes, issues, and resolutions.
• Generate and maintain reports in Yardi to support operations, finance, and management.
• Build and optimize custom reports using SQL queries .
• Design and publish dashboards and visualizations in Power BI to deliver actionable insights.
• Collect and organize data using Microsoft Forms and other tools to support reporting needs.
• Partner with business units to understand reporting requirements and deliver accurate solutions.

Qualifications