Director, Client Success

Director of Client Success

Progyny is seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients. In this role, you will ensure exceptional service, drive measurable value, and foster long-term partnerships. You will collaborate with internal teams and work closely with external stakeholders, managing expectations and identifying opportunities for client satisfaction and growth. This position requires 25% travel and is open to candidates located near any major U.S. airport.

What You'll Do...

• Client Value and Insights : Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients.
• Strategic Communication : Articulate Progyny's value to diverse stakeholders, including senior executives, brokers, and consultants.
• Data-Driven Planning : Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs.
• Account Retention and Growth : Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships.
• Executive Collaboration : Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction.
• Relationship Management : Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant.
• Problem-Solving : Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions.
• Performance Metrics : Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success.
• Frequent Client Interaction : Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships.
• Travel : Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction.

About You...

Please note : This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

About Progyny

Progyny (Nasdaq : PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our Perks

In compliance with New York City's Wage Transparency Law, the annual salary range for NYC-based applicants is : $140,000 - $155,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought / required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.