Customer Service Representative

Job Description

Job Description

Position Overview and Purpose

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Essential Functions and Basic Duties

• Develop and maintain customer relationships in a professional manner
• Process hold / release of inventory
• Review receipts / outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensuring electronic transactions are not failing
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Qualifications

All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.