Patient Experience Improvement Strategist

Patient Experience Improvement Strategist

At Children's Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state's only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and familiesfrom primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, well being, learning and growth. Turn your passion into purpose and make a difference where it matters most.

A Brief Overview

The Patient Experience Improvement Strategist helps to facilitate the integration of patient and family voices into operational decision-making across the enterprise and supports and advises leaders at all levels on effective strategies to continuously improve patient and family experiences. This role promotes excellence in care delivery by providing service consultation, resources, collaboration, leadership, and research, and by advocating for change as needed. The ability to understand the needs of patients / families and business operations, and to be a trusted expert for leaders as they define and deliver positive patient experience interventions is the hallmark of this role.

Essential Functions

• Strategic Advising and Consultation
• Patient Experience Measurement Management
• Training and Professional Development
• Patient and Family Advisory Council (PFAC) Administration
• Thought Leadership / Resource Creation

Education Qualifications

Bachelor's Degree from an accredited college or university in healthcare / business administration, communications or a related field required and Master's Degree from an accredited college preferred.

Experience Qualifications

Minimum 3 years' experience in healthcare or healthcare related field with a preference for prior experience providing strategic direction in patient and / or customer experience required and minimum 1 year experience leading people or projects required and previous experience with an industry survey process / analysis preferred.

Skills and Abilities

Excellent analytical skills to include data gathering, fact-finding, and report generation using word processing, spreadsheets, and database tools. Proficiency with computer programs including working knowledge of Microsoft Office applications. Strong background in the use of data to improve processes. Must have excellent organizational and communication skills in both written and oral form. Must have ability to work well with others. Must be able to work independently or with very general direction.

Licenses and Certifications

Certified Patient Experience Professional (CPXP) if not currently certified CPXP within 1-1 / 2 years required and Six Sigma Green or Black Belt certification preferred.

Children's is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.