Manager, Technical Account Management (Remote)

Manager of Technical Account Management Team

As a global leader in cybersecurity, CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission hasn't changed we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, our community, and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America and LATAM region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build, and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for the Americas region.

What You'll Do

• Build, develop, and support a customer-focused team comprised of Technical Account Managers
• Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
• Act as a coach, mentor, and educator to the Technical Account Managers on your team
• Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
• Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
• Participate in strategic planning sessions with customer success and sales management teams
• Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
• Identify needed resources for supporting the customer success strategy in the region
• Work collaboratively with sales counterparts, marketing, product development, and other supporting teams
• Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
• Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies

What You'll Need

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations, and social / recreational programs on valid job requirements.