Sr Analyst, Patient Access

Responsibilities

• Plans, implements, and supports application software, hardware, operating systems and / or distributed operations systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on initiatives to analyze workflows and to develop and define IT solutions for improved system integration and functionality. Assists with creating processes and initiatives that support office workflows.
• Oversees parts of multiple large scale, complex initiatives and contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, testing, implementation and client / vendor coordination. Estimates project time requirements, addresses gaps and participates in feasibility assessments.
• Designs and conducts user training in system workflows and processes. Develops effective tools and aids for systems training.
• Troubleshoots escalated issues of with software, hardware, operating systems. Identifies and coordinates service and support as needed between clinical or business engineering, IT, networks, and outside vendors. Proposes new solutions regarding workflows, processes, system designs or developments as needed.
• Participates in development of complete, concise, and comprehensive polices and operational procedures to assist in communicating issues to management staff.
• Realigns based upon business and operational needs. Looks for new opportunities to address customer service challenges. Documents issues and develops communication plans to address.
• Collaborates with other team members and key stakeholders to build test plans for integration testing and modify workflow due to new releases and system upgrades. Liaison between vendors and IT leadership. Works with project and infrastructure team to manage and maintain test environments. Creates detailed application designs conforming to application architecture guidelines.
• Conduct knowledge transfer sessions on system functionality broader team could benefit from.
• Develops and modifies system configurations that comply with design needs. Includes analyzing design alternatives and making appropriate design decisions. Designs, validates, and confirms new or modified functionality. Provides demonstrations of system functionality.
• Works closely with business users and applications team to design, build and execute a comprehensive integration and user acceptance test plan and scripts. Reviews and tests new builds and releases prior to implementing in the production environment.
• Plans and develops improvements in functionality and efficiency of applications.
• Identifies, documents and cross-coordinates reporting needs. Maintains system documentation to enable ongoing support of the system.
• Maintains day-to-day tracking and follow-up on issues and questions of daily operations, includes tracking, updating, and resolving issues.
• Proactively identifies impact of changes upon other applications and downstream systems.
• Conducts and / or participates in in-service and various educational programs for professional development.
• Other duties as assigned by management.

Qualifications

Preferred

Knowledge / Skills / Abilities

Benefits