Service BDC Agent - Mercedes-Benz of Manchester

Job Description

Overview :

Service Business Development Center (BDC) Agent

Mercedes-Benz of Manchester | A Group 1 Automotive Dealership

Mercedes-Benz of Manchester , part of the fast-growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.

What We Offer...

Competitive compensation

Health, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with company match

Paid vacation and holidays

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional, supportive work environment

Ongoing job training and advancement opportunities

Responsibilities & Duties...

• Efficient and accurate work in accordance with dealership and factory standards
• Maintain an organized area
• Answering switchboard phones
• Soft transferring incoming calls
• Communicate directly with service advisors, and clients regarding the status of the service work
• General computer tasks
• Respond to incoming client request emails
• Follow up with clients after service
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
• Adhere to our values : Integrity, Transparency, Professionalism and Teamwork
• Appointment scheduling
• Regular attendance consistent with company attendance policy

Qualifications...

Pre-employment Requirements :

All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.

Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify .

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