Our values start with our people, join a team that values you!
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.
All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience :
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide.
With 2022 revenues of $18.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Come see what’s in store : https : / / jobs.rossstores.com / creative / about
GENERAL PURPOSE :
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment.
Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS :
General Operating Requirements :
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Analyzes Store reports to evaluate controllable expenses and overall Store performance.
- Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
- Ensures proper scheduling of Associates to meet business objectives.
- Accepts special assignments as directed by Leadership.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development :
- Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
- Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training.
Ensures all required training courses are prioritize and completed in a timely manner.
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
- Ensures compliance with Ross personnel policies and procedures.
- Manages Associate Relations issues, consulting with the District Manager as needed.
- Ensures compliance with all State, Local and Federal regulations.
Expense Control :
- Leads all expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment :
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Ensures all Associates understand and can execute emergency operating procedures.
Customer Service :
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand :
- Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
- Represents and supports the Company brand at all times.
- Manages Store to ensure a clean, neat, easy to shop environment.
- Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
- Ensures merchandise is presented and organized according to Company merchandising guidelines.
- Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention :
- Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
Safeguards confidential information, cash and credit card information and merchandise.
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
- Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
- Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES :
- Manages Work Processes
- Business Acumen
- Plans, Aligns & Prioritizes
- Builds Talent
- Collaborates
- Leading by Example
- Communicates Effectively
- Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :
- Five or more years of Store management experience in a retail environment.
- Must maintain a high level of Customer service.
- Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
- Ability to train, coach and develop Associates at all levels.
- Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
- Fluency in English.
- Must exercise considerable independent judgement and discretion.
- Ability to work evenings and weekends.
Store Manager - Now Hiring
During official training weeks, Managers In Training work alongside Training Managers, gaining insight and best practices for managing a convenience store location. Assist Store Manager with building and developing a strong store team: training, scheduling, and coaching team members. Perform other d...
Store Manager
Break out the magnifying glass! Store Managers are responsible for inspecting the store, all prep areas, equipment, and utensils to ensure they meet sanitary standards in accordance with company and local health department standards. Getting down to business: You have the know-how to understand stor...
Assistant Store Manager
Assist a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location. Two (2) years' of retail leadership experience as an Assistant or Store Manager. Style is never in short supply at our more than 1,000 TJ Maxx stores. Posting ...
Assistant Store Manager - Spirit
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profi...
Store Manager Candidate In Omaha, Ne
The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. Assist with store merchandising by facilitating and/or participating in st...
Store Manager
Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising. Implementing all operational and merchandising direction that is communicated from the Store Support Center. Maintaining a high stan...
store manager-relocation assistance available
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. ...
Store Manager
During official training weeks, Managers In Training work alongside Training Managers, gaining insight and best practices for managing a convenience store location. Assist Store Manager with building and developing a strong store team: training, scheduling, and coaching team members. Perform other d...
Store Manager- Omaha Market
As a Store Manager, you are the CEO of your store. Keeping in mind collaboration and engagement, Store Managers will also promote engagement through KVP (Kohl’s Volunteer Program) participation and by creating partnerships with Executives and Key Leaders. The manner in which you perform these respon...
Store Manager Unassigned
Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience. Supports store operations by shadowing or assisting the Store Manager in leading stor...