General Manager

Job Description

Job Description

The role of a General Manager in a Fast Casual Restaurant is critical to the overall success of the establishment. General Managers are responsible for overseeing all aspects of restaurant operations, ensuring a seamless and exceptional dining experience for customers, managing staff, and achieving financial targets. Here are the key job responsibilities for a General Manager in this context :

1. Leadership and Staff Management :

• Recruit, hire, train, and manage restaurant staff, including servers, kitchen staff, and support personnel.
• Foster a positive and motivating work environment by setting clear expectations, providing ongoing feedback, and addressing performance issues.
• Develop and lead a high-performing team, promoting teamwork and a strong work ethic.

2. Customer Service and Experience :

3. Operations Management :

4. Financial Management :

5. Menu and Product Knowledge :

6. Marketing and Promotion :

7. Compliance and Reporting :

8. Vendor and Supplier Relations :

9. Problem-Solving and Crisis Management :

10. Training and Development : - Provide ongoing training and development opportunities for staff to enhance their skills and knowledge. - Keep abreast of industry trends and best practices, and share this knowledge with the team.

A General Manager in a Fast Casual Restaurant is a leadership role that requires a passion for hospitality, strong managerial skills, financial acumen, and the ability to create a positive and thriving dining environment for customers and staff. Success in this role involves balancing the day-to-day operations with long-term strategic goals to achieve profitability and customer satisfaction.