Manager, Professional Services

A company is looking for a Manager, Professional Services to lead and develop a team delivering customer services automation solutions.

Key Responsibilities

Provide leadership, coaching, and performance management to team members

Collaborate with cross-functional teams to ensure successful project execution and customer satisfaction

Guide Professional Service Engineers in the planning and delivery of AI and automation projects

Required Qualifications

BS / BA in a technical or business field; MBA preferred

15+ years of professional experience

3+ years of management experience in a matrixed environment

Strong understanding of contact center operations and AI technologies

Proficiency in project management methodologies and tools