Customer Service Advocate

Customer Service Advocate

To support our growth, we are looking for a customer service advocate to join our team in Easton, PA. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

What you will do :

• Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.
• Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.
• Maintain and update inventory, filing, and database systems using both manual and digital processes.
• Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.
• Monitor stock inventory and generate waste transfer documentation for facility transport.
• Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.
• Produce reports for leadership and continuously seek improvements to administrative workflows.

What we are looking for :

Why work for us :