Senior Manager | Enterprise Implementations

About Ramp

At Ramp, were rethinking how modern finance teams function in the age of AI. We believe AI isnt just the next big wave. Its the new foundation for how business gets done. Were investing in that future and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramps investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Companys Most Innovative Companies list and LinkedIns Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazines 100 Most Influential Companies.

About the Role

You will be a front-line manager to a group of 5-7 Customer Success Managers, who each manage ~10-30 complex implementations at a given time in Ramps Large Account and Enterprise portfolio. You will be responsible for developing and standardizing implementation best practices, 1 : 1 coaching and mentoring, influencing customer activation strategy, and working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to drive positive outcomes for this segment. As a key member of the Enterprise Implementation leadership team, you will have the opportunity to help build and refine Ramps customer success and onboarding motion.

What Youll Do

• Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Success Managers to drive thorough and efficient onboarding and product activation for Ramps largest and most complex customers
• Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
• Refine best practice playbooks for the Customer Success team, and improve team output and efficiency over time by optimizing systems and processes
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1 : 1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
• Act as a voice of the customer and key contributor to building out Ramps Enterprise segment
• Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
• Report on team performance and forecast to senior leadership
• Represent the Customer Success team cross-functionally with leaders of other departments

What Youll Need

Nice to Haves

Benefits (for U.S.-based full-time employees)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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