Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy

Seasonal Customer Service Specialist- Temp To Hire- Hybrid

Job Category : Customer Service

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.

How You Will Make an Impact :

• Handle incoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
• Effective communicator within the organization; build lasting and productive relationships with co-workers.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within the organization

Experience and Skills You'll Need to Have :

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