Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy

Seasonal Customer Service Specialist- Temp To Hire- Hybrid- Johnston & Murphy

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.

How You Will Make an Impact :

• Handle incoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or email from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
• Effective communicator within the organization; build lasting and productive relationships with co-workers.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within the organization

Experience and Skills You'll Need to Have :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.