Bilingual Spanish Technical Agent

We are seeking a dedicated and skilled Technical Support Agent to join our dynamic team. In this role, you will be responsible for providing exceptional customer support and technical assistance to our clients. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze and resolve issues efficiently. This position is perfect for individuals who thrive in a fast-paced environment and enjoy helping others.

We are looking for experienced candidates to provide phone-based support to international customers in a technical process. This individual will provide customers with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with excellent focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

As a technical support representative, you'll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

Our ideal hire is motivated by what we're doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.

Training would be delivered in English language and all training related content and product documentation would be in English language.

Seniority level

• Entry level

Employment type

Job function

J-18808-Ljbffr