Front Desk Rep, Physical Therapy

Front Desk Rep, Physical Therapy

Job Category : Therapy

Requisition Number : FRONT033046

Location : Newnan, GA 30265, USA

Description

Education, Knowledge, Skills and Experience Required :

Education : High school diploma or equivalent required

Experience : 1 year administration or customer service experience required, in a medical environment is preferred

Skills : Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are required.

Daily Responsibilities :

Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient's charts.

Duties include :

• Greets patients in a prompt, friendly and helpful manner
• Schedules appointments by computer, makes future appointments
• Maintains the daily schedule, dynamically filling opening due to same day cancellations
• Collects co-payments and other payments from patients
• Maintains and updates current patient information, including insurance information, being very detailed oriented.
• Oversees waiting area, coordinates patient flow, reports problems
• Answers incoming phone calls to assist patients with their appointments or transfer them appropriately

A successful candidate will have a professional demeanor, including :

Benefits :

Equal Employment Opportunity & Work Force Diversity :

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.