Senior Product Associate - Operations / Controls

Senior Product Associate

Support operational and controls excellence for the launch of an exciting new, co-branded Consumer Deposit Product. As a Senior Product Associate in Consumer Bank, you will contribute to the success of our new deposit product by partnering with Operations and Controls teams to ensure effective servicing of our customers and compliance with all applicable laws / regulations. You will monitor product performance, support documentation and audit readiness, and collaborate with cross-functional teams to optimize both internal and customer-facing operational processes. Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.

Job Responsibilities

• Partner with Operations teams to support day-to-day servicing related to the new deposit product.
• Collaborate with Controls teams to ensure documentation and audit readiness, maintaining compliance with regulatory requirements.
• Monitor product performance and report on key operational metrics to identify trends and areas for improvement.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Support the team in administrative and business management tasks related to product operations.
• Conduct regular reviews of operational processes to ensure adherence to internal controls and best practices.
• Work closely with cross-functional teams to address operational challenges and implement solutions.
• Assist in preparing reports and presentations for senior management on operational performance and compliance status.
• Stay informed about industry trends and regulatory changes that may impact operations and controls.
• Contribute to a culture of continuous improvement by identifying opportunities for enhancing operational processes.

Required Qualifications, Capabilities and Skills

Preferred Qualifications, Capabilities and Skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans