Technical Support Specialist

Position Summary : We are seeking a skilled and proactive IT Technician to support, maintain, and improve our organization's IT infrastructure. The ideal candidate will troubleshoot hardware and software issues, assist users with technical support, and ensure systems run smoothly and securely. This role plays a critical part in ensuring business continuity and supporting our compliance with IT policies and best practices.

Supervisory Responsibilities : None

• Diagnosing and troubleshooting technical issues across hardware, software, and network systems
• Providing step-by-step guidance and walkthroughs to customers and team members
• Install, configure, and perform minor repairs on computer hardware and software systems
• Helping customers diagnose technical issues in person or remotely
• Deliver remote and on-site technical support to end-users.
• Maintain optimal functionality of computer systems and related technologies.
• Support software updates, maintenance, and troubleshooting.
• Work with Windows operating systems, including setup, maintenance, and troubleshooting.
• Create and update internal process documentation and knowledge base articles.
• Collaborate with third-party vendors for support and service delivery.
• Manage technical support cases via phone, email, and ticketing systems.
• Assist with system and software evaluations, including analyzing requirements and recommending improvements.

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Physical Requirements :

Notice to Recruiters and Staffing Agencies : To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact our team members or send unsolicited potential placements.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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