Help Desk Technician

Genesis10 is seeking a Tier-2 or 3 Help Desk technician (Wed thru Sun 3PM - 11PM) for our client in the Travel / Transportation Industry. This is potentially, a very long term Contract opportunity.

W2 Status :

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

• No 3rd Parties, No Sponsorship available for this position

Job Description

The role of the Help Desk Technician is to ensure proper computer operations so that end-users can carry out business tasks. The incumbent will receive, prioritize, document, and actively resolve end-user incidents and catalog requests. The role is responsible for escalating incidents when considered appropriate and necessary to keep SLA expectations. Incident logging and resolution will involve using the Service Now toolset and requires phone, in-person, hands-on assistance at the desktop level.

Essential Duties and Responsibilities :

Minimum Knowledge, Skills, and Abilities Required :

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10 :

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

J-18808-Ljbffr