Help Desk Manager

Location :

• Maryland - Onsite / Hybrid Position Position Overview We are seeking an experienced Help Desk Manager to lead and oversee help desk operations for a Maryland state agency.
• This position requires onsite presence to provide daily supervision and hands-on support across multiple state office locations.
• The ideal candidate will have extensive help desk management experience in multi-server environments and a strong customer service orientation.

Key Responsibilities Provide daily onsite supervision and direction to help desk staff supporting 300+ users across 25 agency locations statewide Manage personnel who serve as the first point of contact for troubleshooting hardware and software issues Oversee phone and in-person support for email, directories, standard Windows desktop applications, and network services Lead help desk operations for PC and printer problem resolution Ensure effective communication and coordination with agency staff, contractors, and other state agencies Maintain high standards of customer service across all support interactions Required Qualifications Education :