BottleDrop Customer Service Associate 2 - Medford

BottleDrop Customer Service Associate II

Our Vision : A world where no resource is wasted.

Our Mission : To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values : We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary : The BottleDrop Customer Service Associate II (CSA2) is responsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. The role of a CSA2, is to act as the Person-in-Charge if Supervisor is not on site. The CSA2, will support the BottleDrop Supervisor and management to ensure a safe and positive work environment by assisting with cash handling, training, and by consistently demonstrating and following company policies as outlined in handbooks and training materials. Be able to effectively and professionally communicate with team, management, customers and internal departments of OBRC. Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures. Track and report daily activities of Redemption Center by using proper forms and procedures. Properly and effectively be able operate and troubleshoot all Front of House equipment.

Primary Duties & Responsibilities :

• Adhere to all OBRC policies and any applicable OSHA safety policies, including but not limited to Personal Protective Equipment and Lock Out Tag Out
• Support BottleDrop Supervisor as Person-in-Charge when Supervisor is off site
• Cash handling tasks as needed
• Assist in training and oversight of BottleDrop Team Members
• Troubleshoot and maintain all Front of House equipment
• Escalate equipment repair and / or IT issues when necessary
• Perform the functions of a Retail Lead as needed
• Perform the functions of a BottleDrop Team Member as needed
• Other job duties as assigned

Education / Experience :

High school diploma or equivalent education is required

Minimum 1 year supervisory experience, preferably in the retail industry with cash handling required

Requirements Skills, Job Knowledge & Abilities :

Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners

Ability to prioritize and multi-task

Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel

Ability to work a flexible schedule to accommodate business needs

Supervisory Responsibility :

None

Travel :

None

Working Conditions / Physical Requirements :

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.