Customer Service

Customer Service Oxygen Service Company Appleton, WI This position will be apart of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department.  This will include generating quotes, directing / taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.    Essential Duties and Responsibilities :

• Provide exceptional customer service to all  internal   and  external  customers Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing Create accurate orders in ERP system providing customer with order confirmation Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities Assist with Ecommerce ordering creating quick lists Handle customer complaints with regards to orders / products that are missing, delayed or damaged Work with vendors to determine accurate lead times for products that are not in stock Enter contract pricing or special pricing for products as applicable Help sales in creating sales value document Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager Assist in “On-boarding” and “Off-boarding” customers Complete bid package proposal for customers using company standardized quote package template Education, Experience and Skills : High School diploma or equivalency 2+ years customer service experience required 2+ years of experience working in an ERP system.

Basic knowledge of welding and gases industry preferred Must be a team player and works well with others Proficient computer skills in Microsoft Office Suite and previous ERP experience required Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel Job Specifications / Requirements :