Gear Specialist - Chicopee, MA

Gear Specialist

Green Mountain Electric Supply is looking for an experienced Gear Specialist to join our dynamic team in New England! We are hiring for this position to be located anywhere in our Southern New England region, for our rapidly expanding electrical supply business. As a Gear Specialist, you will be part of a team responsible for developing lasting relationships with contractors and other purchasers of electrical products, as well as managing all aspects of GMES's participation in client projects, from quote to finish. To GMES, meeting customer needs is first and foremost, so the Gear Specialist must be driven to go the extra mile in all situations. Essential duties and responsibilities include the following. Other duties may be assigned :

• Makes calls to potential and existing customers by telephone, email and on-site customer visits to qualify leads and sell products and services.
• Onboard project quotes from our internal team, electrical contractors, and other purchasers of electric products.
• Work collectively with our team and strategize on projects to improve market share.
• Communicate before, during, and after bids to gather relevant information for closing business opportunities and / or improvements.
• Overcomes technical and business objections of prospective customers. Provides product demos to qualified customers on request.
• Reviews project specifications, determines appropriate materials and pricing, and prepares and presents customer bids.
• Determines credit terms, and creates and tracks purchase orders.
• Tracks stock levels.
• Monitors production and delivery schedules to estimate date of delivery to customer.
• Provides customer with quotes, product information and availability.
• Determines needs for special orders based on project specifications.
• Coordinates customer requirements with the Inventory and Purchasing Manager.
• Processes product returns and credit adjustments.
• Builds and maintains customer relationships.
• Assists customers with product needs and product selection as needed.
• Enters new customer data and processes sales data in computer database.
• Investigate and resolve customer problems with deliveries.
• Ensure adequate follow-up and timely relay of communications between customers and outside salespersons.
• Provide sales and customer service support to assigned accounts.
• Expedites backorders and provides client with order status.
• Fosters increased sales by, wherever possible by : encouraging increased order quantities, selling additional products / lines, and aggressively offering information regarding specials and promotions.
• Determines and suggests suitable substitute products wherever possible.
• Perform any other duties required by the Branch Manager to ensure the effective operation of the branch and company.

Green Mountain Electric Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements :