Head of Retail Bank Fraud Business Analytics Director

Note : This employer is open to candidates who want to work remote. This critical leadership role within Citi's Fraud Analytics and Modeling organization is responsible for strategically leading all fraud prevention and detection efforts across the Retail Bank's digital payments, wires, and checks. The role involves managing a team of teams to leverage data, identify emerging fraud trends, and design and implement advanced strategies-including those using AI and automation-to prevent and mitigate all types of fraud attacks, from application fraud to sophisticated digital schemes. This leader will collaborate closely with various internal partners, including Financial Threats, Fraud Policy, and Operations, as well as business executives, to ensure fraud strategies are integrated, effective, and responsive to evolving business, technology, and threat landscapes, ultimately protecting both Citi and its customers.

Responsibilities :

• End-to-end ownership of Retail Bank Fraud Analytics across Fraud lifecycle.
• Ownership of New Deposit Account as well as Early Months on Book Deposit Fraud.
• Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis.
• Drive Digital fraud analytics using available digital fraud tools (i.e. TMX, BioCatch, etc.) for Cards and Retail Bank new applications and digital transactions.
• Leverage global cutting-edge techniques and thought leadership to drive innovation, while maintaining end-to-end view of business needs / goals.
• Continually assess manual and automated processes to identify potential process gaps and opportunities to strengthen risk and controls.
• Establish network and followership within and outside Fraud to drive cross-function collaboration.
• Champion organizational agenda and initiatives with executive audience.
• Integrate / connect team initiatives, actions and culture to drive a broader vision and support business goals.
• Effectively mentor and coach direct reports and cross business partners; attract new talent and build diverse talent pipelines.

Knowledge / Experience / Technical Skills :

Personal Qualities :

Education :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Decision Management

Job Family : Business Analysis

Time Type : Full time

Primary Location :

Jacksonville Florida United States

Primary Location Full Time Salary Range :

$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Anticipated Posting Close Date :

Oct 10, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster. Interested in working from home? This employer is open to candidates who want to work remote.

recblid 3dzy10zas52n5pe4mfrzn39d8co7rg