IT Support Technician

A company is looking for an IT Support Technician to provide remote support to employees nationwide.

Key Responsibilities

Administer end-user workstations and support activities utilizing Microsoft Windows

Analyze and resolve network hardware and software failures

Maintain records / logs of repairs and fixes within ZenDesk

Required Qualifications

2+ years of relevant work experience in a service desk or help desk role

Associates' degree or higher in Computer Science, Engineering, or a related discipline

CompTIA A+ certification preferred

Experience working in a Windows, Microsoft 365, Exchange, and Azure environment

Experience working in an ITIL or ITSM environment required