IT Support Specialist

A company is looking for an IT Specialist I.

Key Responsibilities

Provide Tier 1 technical support for internal users, resolving hardware, software, and cloud-based tool issues

Ensure timely resolution of technical issues, meeting first-response SLAs and maintaining a high ticket resolution rate

Manage device inventory, onboarding / offboarding IT access, and create weekly help desk performance reports

Required Qualifications

Experience in delivering front-line technical support with proficiency in Windows OS and G Suite or Office 365

Ability to handle 75-100 help desk tickets per week while maintaining SLAs

Skilled in tracking help desk KPIs and asset management

Proven ability to multitask and prioritize in a fast-paced IT environment

High attention to detail and accountability in project follow-through