Process and Functional Analyst

Job Description

Job Summary :

The ERP Process and Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS’s people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions.SME is expected to work alongside any third-party contractors and consultants and provide the enterprise’s view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.

Duties / Responsibilities :

Subject Knowledge

• Demonstrated understanding of end-to-end business processes, spanning customer engagement, quoting, contracting, fulfillment, billing, and post-delivery support
• Ability to recognize how core processes vary by business model, including both product-based and service-based operations such as traffic control services, maintenance programs, construction projects, and long-term service contracts
• Strong grasp of key operational and financial performance metrics, including sales pipeline health, service utilization, project profitability, and customer satisfaction indicators
• Comprehensive understanding of how enterprise applications and systems integrate—for example, CRM, ERP, finance, marketing automation, and customer service platforms—to enable seamless data flow and process visibility across the organization
• Proven ability to collaborate with cross-functional stakeholders to gather requirements, define future-state processes, and document system and reporting needs that align with business objectives

Project Engagement

Ongoing efforts for Sales Operations SME :

Skills and Qualifications :

Education : Bachelor’s degree in Computer Science, Finance, Business Administration, or related field. A master’s degree and professional certifications are a plus but not required.

Experience :

Technical Skills :

Leadership and Communication :

Problem-Solving :

Certifications :

Key Performance Indicators (KPIs) for the Process and Functional Analysis