Shelter Exits & Stabilization Manager

Shelter Exits & Stabilization Manager

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. The mission of the Division of Housing Stabilization is to ensure that homelessness is rare, brief, and non-recurring. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

Overview of Role

The Division of Housing Stabilization, along with the programs it oversees, is in transformation as the Commonwealth faces unprecedented demand for homelessness prevention and shelter services while faced with housing supply shortages. After a period of rapid expansion and crisis, the program and organization running it are planning and building the team within the Division for long-term stability. The Shelter Exits and Stabilization Manager is a critical new role supporting the newly formed Exits and Stabilization team. The Shelter Exits and Stabilization Manager (hereinafter known as "the Manager") is directly involved in the development of policies and strategies. Additionally they are responsible for leading and overseeing the implementation of policies and procedures to increase the number and quality of exits from the Emergency Assistance (EA) program, including overseeing the day-to-day administration of exit and stabilization programs. The Manager works closely with the exit workstream leads and family shelter leads to ensure effective and efficient collaboration across teams in support of the mission of exiting and stabilizing families from the Shelter system. The Manager of Shelter Exits and Stabilization contributes to the agency's mission of ensuring homelessness is rare, brief, and non-recurring through increasing family access to appropriate and sustainable housing solutions, employment opportunities, and supportive services.

Duties and Responsibilities (Not All Inclusive)

1. Policies : Directly involved in the development of policies and strategies to enable successful exits. Oversee implementation of the shelter length of stay policy, responsible for escalations, program management, and coordination across the EA shelter system.

2. Oversight : Oversee and further optimize systems, processes, and day-to-day operations across rehousing, stabilization, and employment.

3. Technology & Reporting : Develop and implement processes with related technology platforms to enable EOHLC to track the outcomes for families exiting EA shelter over time. Responsible for reporting and performance monitoring for exit and stabilization programs.

4. Collaboration : Collaborate with the Director of HomeBASE and Rapid Re-housing on the development of a formalized stabilization team and program.

5. Supervision : Provide leadership and guidance to staff including completing performance appraisals, supervising staff work and providing ongoing support.

Preferred Qualifications

1. Proven experience in management and supervisory roles within public sector, with a track record of successful program management.

2. Experience working with State and Federal programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.

3. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.

4. Demonstrated intermediate proficiency using Word, Excel and Outlook.

5. Strong understanding of operational processes and best practices, particularly in the context of contractor support and engagement.

6. Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

7. Strategic thinker with the ability to analyze complex issues, develop innovative solutions, and drive results.

8. Experience in government or other public sector industry or a related field is highly desirable.

9. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

10. Experience in program evaluation, performance management, or process improvement initiatives.

11. Experience in housing assistance or social services is a plus.

Comments : Please upload resume and cover letter. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed. Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired. Minimum entrance requirements : Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions : I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.