Guest Services ManagerHotel Nikko San Francisco • San Francisco, CA, United States

Guest Services Manager

Hotel Nikko San Francisco • San Francisco, CA, United States

5 days ago

Job type

Full-time

Job description

Job Details

Location : San Francisco, CA
Position Type : Management - Exempt
Salary Range : $70,000 - $85,000

Required Qualifications

A minimum of 3 years management experience in computerized hotel reservations.

Thorough knowledge of Reservation Department Operations.

Thorough knowledge of Computerized Reservation Systems.

Thorough knowledge of Property management system, CRS interface, Telex, HIS Paragon +, Maxim Revenue Management, Outlook, Word, Excel.

Ability to coordinate reservations with other departments.

Ability to meet budgets.

Ability to create, implement and monitor hotel and staff operating standards and procedures and annual objectives.

Ability to analyze data and problem solve.

Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.

Ability to access, input, analyze and retrieve information from computers.

Ability to maintain excellent relations with staff.

Ability to maintain staff and guest confidentiality at all times.

Ability to accept responsibility for actions of others.

Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.

Ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations.

Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions.

Ability to memorize, recollect and quickly retrieve dates, names, times and other data.

Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.

Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.

Ability to sit, walk, stand, lift, reach, pull, push, and grasp.

Assist with related duties and special projects as requested.

Preferred Qualifications

Bachelor's degree in hospitality, business management, or a related degree.

Knowledge of Groupmax, Delphi, Opera and SynXis.

Work Conditions

Most tasks are performed in a team environment with employee acting as team leader. There is minimal direct supervision.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Sitting occurs approximately 80% of the time. Employee may sit up to 5 hours a day.

20% of tasks are performed from non‑seated position. These tasks may include touring the entire hotel, including areas or extreme heat or cold, and conducting training sessions. These and other tasks require sitting, standing, walking, lifting, reaching, pushing, pulling and grasping. Length of time of these tasks may vary from day to day and task to task.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Vision occurs continuously with the most common visual function being those of near and color vision and depth perception.

About Hotel Nikko San Francisco

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets : 24‑hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values : Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Benefits & Perks

Zero‑deductible Medical Plan

Pre‑Tax Commuter and Parking Benefits

Dental (PPO / DMO)

PTO

Vision

Floating Holidays

Chiropractic and Acupuncture Services

Birthday Pay

Long‑Term Disability

401K Matching Program

Life Insurance

2% Company Profit Sharing

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Friends & Family Rates at Nikko / Okura Hotels

Reciprocity Rates at Participating Hotels

Employee Discounts in ANZU and Feinstein's at the Nikko

Travel Assistance through Mutual of Omaha

Free Employee Dining Room Meals

Free Laundry and / or Parking to those who qualify

Access to Health Club (NikkoFitness Center, Swimming Pool, Fitness Classes, etc.)

Employee Computer Access for Web Browsing and Printing

Fitness / Gym Reimbursement

Employee Job Referral Program

Employee Recognition Programs and Employee Appreciation Events

Discounts on Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Legal & EEO Statements

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time‑to‑time.

We are an Equal Opportunity Employer and M / F / V / D.

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

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Guest Service Manager • San Francisco, CA, United States

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