Jobs via Dice is hiring : Digital Content Analyst in Stamford

Kforce has a client that is seeking a Digital Content Analyst in Stamford, CT.

The Digital Content Analyst will drive the execution of an interactive, digital self-service experience for customers by testing, optimizing, and publishing online support content. This role combines analytical thinking with hands-on content management to enhance usability, improve customer satisfaction, and reduce call-in rates. The ideal candidate is data-driven, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment.

Responsibilities

• Analyze customer interaction data, including helpfulness feedback and call-in rates, to identify trends and underperforming content
• Make data-backed recommendations to improve content performance and user experience
• Manage and update online content within the Content Management System (CMS), including page updates, layout adjustments, and policy notifications
• Create and maintain vanity URLs for customer-facing communications (e.g., SMS notifications)
• Perform recurring content audits to ensure accuracy, consistency, and compliance with internal and FCC requirements
• Support day-to-day operations by managing dozens of content update requests and quick-turn tasks through JIRA
• Extract and manipulate data from Tableau dashboards using Excel to identify patterns, trends, and actionable insights
• Collaborate with stakeholders to understand new requirements, share performance results, and maintain project documentation and internal knowledge bases

Typical Day Breakdown

Requirements

Preferred Skills

Compensation & Benefits

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

This job is not eligible for bonuses, incentives or commissions.

Equal Opportunity Employer

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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