Medical Front Office
Job Description
Job Description
Medical Front Office
Are you a friendly face with a calming presence? Do you thrive in fast-paced environments and possess the empathy to navigate patient anxieties?
We are seeking a compassionate and efficient Medical Front Office to join our team and ensure a smooth patient experience from the very first hello.
In this role, you’ll be the warm welcome and organizational backbone of our practice :
Greet patients with a smile and positive attitude, creating a comfortable and calming atmosphere.
Efficiently schedule appointments via phone, walk-in, and online platforms, managing patient inquiries.
Process patient check-in / out procedures, collecting co-pays, updating medical records, and ensuring accurate documentation and compliance with HIPAA regulations.
Triage patients and direct them to appropriate doctors or nurses, answering basic medical questions and providing clear instructions.
Manage the flow of patients and the reception area, maintaining a clean and organized environment.
Handle phone calls professionally, addressing patient concerns and relaying messages to providers efficiently.
Contribute to a positive and collaborative team environment, assisting colleagues and maintaining a helpful attitude.
To shine in this role, you’ll need :
High school diploma or equivalent with excellent communication and interpersonal skills.
Previous experience in a medical setting preferred, but willingness to learn is highly valued.
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