Sr. IT Support Specialist

Crum & Forster Company Overview

Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people : more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website : .

Job Description

The Senior IT Support Specialist is responsible for implementing IT processes by leveraging technology to assist end users, achieving business goals, and ensuring optimum performance of existing systems. We are hiring an experienced individual that can analyze, problem solve and develop solutions to improve and maintain current systems.

What you will do :

• Provide Tier 2 support to team members when needed
• Collaborate on IT projects as directed by management
• Working knowledge on new technology and / or hardware
• Coordinate with vendors to resolve technical issues with hardware and software
• Record support requests and their resolution within ticketing system
• Act as the initial point of contact for all for all hardware and application issues
• Install and configure equipment and applications for all users within the company
• Coordinate with the IT teams to resolve technical issues with hardware and software
• Take ownership of end user problems and be proactive in finding resolutions
• Train staff on hardware and software usage if necessary
• Maintain a high degree of customer service and adhere to all service management principles
• Assist management in developing training materials pertaining to system troubleshooting and usage
• Coordinate technical upgrades and maintaining systems
• Install hardware (computers, monitors, servers, UPS, routers, switches, etc.)
• Maintain equipment and perform periodic inventories as required
• Create and deploy images for desktop and laptops
• Manage, configure and troubleshoot mobile devices
• Maintain and create documentation on procedures and policies
• Maintain hardware inventory and equipment orders when necessary
• Ability to lift up to 30 lbs.
• Travel may be required.

What you will bring to C&F :

#LI-MS

What C&F will bring to you

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $59,000 to a maximum of $86,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employees contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.

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