Overnight Auditor- Front Desk Part-time

Hyatt Place Phoenix / DowntownPhoenix, AZ

30+ days ago

Job description

Overnight-Auditor

Are you an enthusiastic team player who enjoys interacting and providing exemplary service to guests? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right? Are you able to self-motivate and stay focused on completing overnight tasks?

If the answer is YES, Hyatt Place Phoenix Downtown, a 238-room brand new hotel that opened on September 2021 has an opportunity for you!

Job Summary :

The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities.

Essential Duties / Responsibilities :

Greet all guests with a warm welcome
Check guests in and out of rooms, as well as assigning rooms to guests
Answers telephones and takes messages when needed
May make, confirm or cancel guest reservations
Assists guests when shuttle services are requested
Computes bills and collects payment for guests
Replenish Computer Paper Supply
Assist Night Audit team members with posting and balancing of shift work
Perform Night Audit Functions as scheduled
Attend all meetings as requested or assigned
Special projects as assigned by management

Job Requirements :

Must be willing and able to work weekends and holidays

Ability to interact with all associates and guests of the hotel

Must be able to stand for an 8-hour shift

Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards

Intermediate level computer skills and knowledge of MS Excel required

Ability to work under minimal supervision

Read, write and speak English fluently

Must be able to count cash and make change in USD

Ability to communicate effectively with the public and other associates

Ideal candidates will have :

Guest Service / Front Office experience

Hotel experience preferred

High School Diploma / GED

Physical Requirements :

While performing the duties of this job, the employee is frequently required to sit, and push / pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch / bend / stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

Hyatt Place Phoenix / Downtown is an equal opportunity and E-Verify Employer M / F / V / D