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People Operations Business Partner

People Operations Business Partner

ReservToledo, OH, US
3 hours ago
Job type
  • Full-time
Job description

People Operations Business Partner

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

About the Role

We are looking for a People Operations Business Partner to create a seamless and supportive experience for every employee at Reserv. In this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while serving as a trusted partner to both team members and leadership. You will need to combine empathy, organization, and problem-solving skills in a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Operations at an ambitious insurtech startup, we would love to connect with you.

What We Need : Strategic Partner

  • Act as a trusted advisor and sparing partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs.
  • Develop HR strategies that help drive performance, retention, and engagement across departments.

Employee Relations

  • Be the go-to resource for complex employee relations matters, balancing empathy with compliance and business needs.
  • Address employee-related issues with a solutions-oriented approach and escalate complex matters as needed.
  • Help leaders proactively address team health concerns, and interpersonal conflicts before they escalate.
  • Partner with the VP, of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance.
  • Help foster an inclusive, equitable, and engaging remote-first culture, using data and feedback to make educated recommendations.

    • Performance & Talent Management

  • Manage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations.
  • Collaborate with the VP, of People Operations to implement talent development programs, and promotion processes, and help roll out career frameworks and growth paths the scale with the company.

    • HR Programming

  • Help design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation.
  • Leverage data and employee feedback to recommend changes to the People Ops process that help increase efficiency and impact.
  • Assist with projects related to employee engagement, recognition, onboarding, and retention.

    • Operations & Compliance

  • Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality.
  • Maintain a working knowledge of employment laws and internal policies, ensuring compliance and raising risks proactively.
  • Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response.

    • Analytics & Reporting

  • Analyze HR data and trends (turnover, engagement, etc) and deliver insights to leadership to impact people strategies.
  • Develop reporting mechanisms to support business leaders in making data-informed decisions.

    • Requirements

  • 4-6 + years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role.
  • 2+ years of working experience in a high-growth startup or scale up environment. You need to understand how to balance ambiguity, speed, and flexibility.
  • Proficient with HR systems (preferably Rippling).
  • High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people.
  • Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization.
  • Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills.
  • Decisive problem solver with a "get it done" attitude who thrives in a fast-paced, sometimes ambiguous environment.
  • Exceptional ethics around confidentiality and highly sensitive information.
  • Keen to continue learning and developing their skill set, having a growth mindset.
  • Passionate about people and systems.
  • Proficiency with tech tools : Apple Computer, Google Suite, and Slack.
  • Ready to hit the ground running!

    • Bonus Points :

  • Experience with Rippling.
  • Remote work experience.
  • Strong analytical and problem-solving skills.
  • Successful track record of implementing scalable processes.

    • Benefits

  • Multiple health insurance plans to pick from with nationwide coverage, vision, & dental.
  • 401(k) retirement plan with employer matching up to 6%. 100% vested from day 1.
  • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy.
  • Remote work to facilitate your work-life balance.
  • Apple laptop, large second monitor, and other Reserv issued equipment. Technology is something that should make your life easier, not harder!

    • At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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    People Partner • Toledo, OH, US

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