Dispatch Lead

Job Description

Job Description

DISPATCH LEAD - TOM DREXLER - LOUISVILLE KY BRANCH

This is a full-time hourly position, working onsite at our Bardstown Road Office

About Tom Drexler Plumbing, Heating, Air & Electric

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

What we are looking for :

• 1-2 years as a Lead Dispatcher or 3-5 years dispatching experience in the home service industry.
• HVAC and / or Plumbing industry experience is highly preferred
• Experience with Service Titan a huge plus!
• MS Office / EXCEL experience
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and in fast-paced environments
• Proficient with scheduling software and basic computer application
• Positive, professional, and team-oriented attitude
• High school diploma or equivalent

What you will be doing :

In this position, the Lead Dispatcher supports the technicians, management, and all customers. The Dispatcher / Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher / Service Coordinator will always provide high-level customer service during their daily responsibilities.

Compensation :

$21.00 - $23.00 / Hour

Hours :

8am start time Monday- Friday. Available and flexible to work occasional weekends or night shift schedules when needed.

The Lead Dispatcher will be working onsite. This is NOT a remote position.

Why Join Our Team?

Disclaimer : The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE