German Speaking Customer Service for Telecommunications industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in various countries. With a focus on industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on matching the best candidates with the right employers. We are currently seeking a talented German Speaking Customer Service Representative for a prominent company in the telecommunications industry. In this role, you will be the first point of contact for customers, assisting them with inquiries and providing solutions to enhance their experience. Your ability to communicate fluently in German will be essential in addressing the needs of our diverse customer base. If you are passionate about delivering exceptional customer service and have a proactive attitude, we invite you to apply for this exciting opportunity to work abroad. Join us at Patrique Mercier Recruitment to take the next step in your career and help others find their dream jobs while broadening your horizons.

Responsibilities

• Provide top-notch customer service support to German-speaking clients in the telecommunications field.
• Manage inbound and outbound customer interactions via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely and efficient manner.
• Document all customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer satisfaction and service efficiency.
• Assist with technical support and troubleshooting of telecommunications services and products.
• Identify opportunities for upselling and cross-selling relevant products and services.