Senior Telephony Engineer

A company is looking for a Senior Telephony Engineer.

Key Responsibilities

Conduct daily system health checks to ensure service availability and reliability

Collaborate with internal teams and vendors to resolve complex voice networking and SIP routing issues

Manage SIP trunking and end-to-end call routing, including support for third-party integrations

Required Qualifications

10+ years of experience supporting global contact centers as a telephony engineer

Expert in deploying and maintaining Avaya on-prem platforms, including CMS, AES, and SBCs

Proven success managing Avaya upgrades, service packs, and security patches

Skilled in integrating and supporting SIP trunks and related technologies

Experience leading upgrade cutovers and first-day-of-business support